FAQs

1. How long does delivery take?
We aim to get your crystals to you as quickly as possible! All orders are processed within 48 hours, and shipping usually takes 3–5 business days depending on your location. You’ll receive a tracking number as soon as your order is on its way.

2. Are your crystals ethically sourced?
Yes! We are committed to ethically sourcing all our crystals. We work closely with trusted suppliers who prioritize fair trade practices, safe working conditions, and environmental sustainability.

3. Can I return or exchange an item?
Absolutely. If you’re not completely happy with your purchase, we offer a 14-day return and exchange policy. Items must be returned in their original condition. Please contact us at: alignandvibe@outlook.com to initiate a return or exchange.

4. How can I care for my crystals?
Crystals thrive when cleansed and charged regularly. You can cleanse them by:

Placing them in sunlight or moonlight

Smudging with sage or Palo Santo

Using sound vibrations from a singing bowl or bell
Avoid using water with soft or porous crystals (like selenite or halite). But running water is fine for other crystals.

5. Do you offer gift wrapping or special packaging?
Currently no, but it is something coming soon. All crystals are carefully packaged for all customers in a pretty organza gift bags.

6. Can I order a specific crystal that isn’t on your site?
We love helping you find exactly what you need! If there’s a specific crystal you’re looking for, contact us and we’ll do our best to source it for you.

7. How can I tell if a crystal is right for me?
Crystals have different energies and properties. Trust your intuition, often the one you feel drawn to is the right choice for you. You can also read the descriptions on our site for guidance on each crystal’s properties.

8. Do you offer wholesale or bulk orders?
Yes, we welcome wholesale inquiries! Please contact us directly for pricing and availability.